1. ABOUT CAMERON FACILITIES
Cameron Facilities Pty Ltd (ABN: 17 639 270 947) is a Perth-based Integrated Facilities Management company providing services across commercial, residential strata, mining and resources, government, and defence sectors throughout Western Australia and nationally.
This Privacy Policy applies to all personal information collected by Cameron Facilities through our website (cameronfacilities.com.au), in the course of delivering our services, through employment and contractor engagement, and in all other aspects of our business operations.
Cameron Facilities is the entity responsible for the personal information we collect and hold. References in this policy to “we”, “us”, “our”, or “Cameron Facilities” are references to Cameron Facilities Pty Ltd.
2. KEY DEFINITIONS
“Australian Privacy Principles (APPs)” means the principles set out in Schedule 1 of the Privacy Act 1988 (Cth) that govern the handling of personal information by Australian Privacy Act entities.
“Personal Information” has the meaning given in the Privacy Act 1988 (Cth) and includes any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether it is recorded in a material form or not.
“Sensitive Information” means personal information about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation or practices, criminal record, health information, genetic information, or biometric information.
“Privacy Act” means the Privacy Act 1988 (Cth), as amended from time to time.
“Website” means the Cameron Facilities website accessible at cameronfacilities.com.au and any associated digital platforms.
“Personnel” means Cameron Facilities employees, contractors, subcontractors, consultants, and agents.
3. PERSONAL INFORMATION WE COLLECT
Cameron Facilities collects personal information that is reasonably necessary for us to conduct our business and deliver our services. The types of personal information we may collect include:
Client & Prospective Client Information
| • Full name, position title, and business name |
| • Business and personal contact details (phone, email, postal address) |
| • ABN and company registration details |
| • Financial information necessary for invoicing and payment processing |
| • Site access requirements, security credentials, and authorisation details |
| • Correspondence, service requests, complaints, and feedback |
| • Information provided in tender responses, proposals, and contract documents |
Personnel & Contractor Information
| • Full name, date of birth, and contact details |
| • Employment history, qualifications, licences, and certifications |
| • Tax file number (TFN) and superannuation details (collected only where required by law) |
| • Emergency contact information |
| • Bank account details for payroll and invoice processing |
| • Working with Children Check numbers, police clearance references (where required by site) |
| • Workplace health and safety training records and induction completion |
| • Workers compensation and insurance documentation |
| • Immigration status and work entitlement information (where applicable) |
Website Visitors
| • Name and email address submitted via contact or enquiry forms |
| • IP address, browser type, and device information (collected automatically) |
| • Pages visited, time spent on pages, and referral source (via analytics tools) |
| • Cookie data and session information (see clause 9 — Cookies) |
| • Any other information voluntarily submitted through the Website |
Mining, Remote Site & Defence Operations
| • Site-specific emergency contact and next-of-kin details |
| • Medical fitness and health declarations required for remote or high-risk site access |
| • Security clearance references and national police check documentation |
| • Site induction records and competency verification |
| • Location data where remote monitoring or lone worker safety systems are in use |
4. HOW WE COLLECT PERSONAL INFORMATION
4.1 Cameron Facilities collects personal information in a number of ways, including:
(a) Directly from you — when you contact us, submit an enquiry, respond to a quote, sign a service agreement, complete an employment or contractor application, or provide information during service delivery
(b) From third parties — including referees, government agencies, licensing bodies, industry associations, recruitment platforms, and credit reporting agencies (where applicable and permitted by law)
(c) Through our Website — via contact forms, newsletter sign-ups, enquiry submissions, or automatically through cookies and analytics tools
(d) Through the performance of services — including site inspections, building audits, maintenance records, safety observations, and incident reports
(e) From publicly available sources — including ASIC, ABN Lookup, LinkedIn, government tender portals, and other publicly accessible databases
4.2 Where it is reasonable and practicable to do so, Cameron Facilities will collect personal information directly from the individual concerned. If we collect personal information about you from a third party, we will take reasonable steps to notify you of that collection unless it would be unreasonable or impracticable to do so.
4.3 You are not required to provide personal information to Cameron Facilities. However, if you choose not to provide certain information, we may be unable to deliver our services, process your application, or respond to your enquiry effectively.
5. WHY WE COLLECT & HOW WE USE PERSONAL INFORMATION
Cameron Facilities collects and uses personal information for the following primary purposes:
5.1 Service Delivery — to provide, manage, and improve our integrated facilities management services including commercial cleaning, building management, property maintenance, mining camp management, and defence facility services
5.2 Client Relationship Management — to communicate with clients, respond to enquiries, prepare proposals and quotations, manage contracts, process payments, and resolve complaints
5.3 Personnel & Contractor Management — to assess applications, manage employment and contractor engagements, process payroll, maintain compliance records, and administer workplace health and safety obligations
5.4 Compliance & Legal Obligations — to meet our obligations under applicable laws and regulations including the Work Health and Safety Act 2020 (WA), Fair Work Act 2009 (Cth), Modern Slavery Act 2018 (Cth), relevant taxation legislation, and government contract requirements
5.5 Safety & Security — to maintain safe working environments, manage emergency responses, operate lone worker monitoring systems, and comply with site-specific security requirements at mining, defence, and government facilities
5.6 Business Development & Marketing — to send service updates, industry news, and relevant information to clients and prospects who have consented to receive such communications. You may opt out at any time
5.7 Website Improvement — to analyse Website traffic, improve user experience, and monitor the effectiveness of our online content through analytics tools
5.8 Tender & Procurement Processes — to register as a supplier on government and corporate procurement platforms, respond to tender opportunities, and fulfil reporting obligations under contracts with mining companies, government bodies, and defence agencies
5.9 We will only use personal information for a secondary purpose if you have consented, if you would reasonably expect us to use it for that purpose, or if we are required or permitted to do so by law.
6. DISCLOSURE OF PERSONAL INFORMATION
6.1 Cameron Facilities does not sell, rent, or trade personal information to third parties for commercial purposes under any circumstances.
6.2 We may disclose personal information to the following categories of recipients where necessary and appropriate:
(a) Cameron Facilities Personnel — employees, managers, and authorised representatives who require access to perform their roles
(b) Subcontractors and service partners — third-party contractors engaged by Cameron Facilities to assist in delivering services to clients (all subcontractors are bound by equivalent confidentiality and privacy obligations)
(c) Clients — where Personnel information is required to fulfil site access, induction, or compliance requirements at a client’s premises
(d) Government and regulatory bodies — including the Australian Taxation Office, WorkSafe WA, Fair Work Commission, Department of Home Affairs, and other relevant authorities, where required by law
(e) Mining and resources companies — site-specific Personnel compliance documentation provided to client operators at remote or high-risk sites as required under site access agreements
(f) Defence agencies and government departments — security clearance documentation and Personnel records required under defence facility management contracts
(g) Financial institutions — bank account and transaction details disclosed to financial institutions for payment processing and banking services
(h) Professional advisors — accountants, lawyers, and insurance brokers engaged by Cameron Facilities who are bound by professional confidentiality obligations
(i) Technology and software providers — cloud storage, payroll, invoicing, and facilities management software providers operating under data processing agreements with Cameron Facilities
6.3 Before disclosing personal information to any third party, Cameron Facilities takes reasonable steps to ensure that the recipient is bound by appropriate privacy and confidentiality obligations equivalent to those set out in this policy.
7. OVERSEAS DISCLOSURE OF PERSONAL INFORMATION
7.1 Cameron Facilities may disclose personal information to overseas recipients in limited circumstances, including where cloud-based software platforms or technology service providers store or process data on servers located outside Australia.
7.2 Current overseas service providers utilised by Cameron Facilities may include cloud storage platforms, email service providers, and project management software hosted in jurisdictions including the United States, Ireland, and Singapore. These providers are selected on the basis that they maintain data security standards consistent with Australian requirements.
7.3 Where personal information is disclosed to overseas recipients, Cameron Facilities takes reasonable steps to ensure the recipient does not breach the Australian Privacy Principles in relation to that information. By providing your personal information to Cameron Facilities, you consent to it being held or processed by overseas providers in these circumstances.
7.4 Cameron Facilities will not knowingly disclose personal information to overseas recipients in countries that do not maintain adequate privacy protections. If you have concerns about overseas disclosure, please contact us using the details in clause 15.
8. SECURITY OF PERSONAL INFORMATION
8.1 Cameron Facilities takes the security of personal information seriously and implements reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
8.2 Our security measures include, but are not limited to:
(a) Password-protected systems and devices with multi-factor authentication where available
(b) Encrypted data storage and secure file transfer protocols
(c) Role-based access controls limiting Personnel access to personal information to what is strictly necessary for their role
(d) Regular security reviews and software updates
(e) Secure physical storage of hard copy documents containing personal information
(f) Confidentiality obligations imposed on all Personnel and subcontractors with access to personal information
8.3 Cameron Facilities will take prompt action to contain, investigate, and remediate any data breach or suspected data breach. Where a data breach is assessed to likely result in serious harm to any affected individuals, Cameron Facilities will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act.
8.4 Notwithstanding our security measures, no data transmission over the internet or data storage system can be guaranteed to be completely secure. If you have reason to believe that your personal information held by Cameron Facilities has been compromised, please contact us immediately using the details in clause 15.
9. COOKIES & WEBSITE ANALYTICS
9.1 Cameron Facilities uses cookies and similar tracking technologies on our Website to improve user experience and analyse website traffic. A cookie is a small text file placed on your device by our Website when you visit.
9.2 We use the following types of cookies:
Essential cookies Required for the Website to function correctly. These cannot be disabled without affecting your ability to use the Website.
Analytics cookies Used to collect information about how visitors use the Website (e.g., pages visited, time on site, referral source). We use Google Analytics 4 for this purpose. This data is aggregated and anonymised where possible.
Preference cookies Used to remember your settings and preferences to improve your experience on return visits.
9.3 You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Website. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when new cookies are set.
9.4 Cameron Facilities does not use cookies to collect sensitive personal information or to track you across third-party websites for advertising purposes.
10. RETENTION & DESTRUCTION OF PERSONAL INFORMATION
10.1 Cameron Facilities retains personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law, whichever is longer.
10.2 Our general retention periods are as follows:
Client records 7 years from the end of the client relationship, in accordance with taxation and commercial record-keeping obligations
Personnel and contractor records 7 years from the end of the employment or engagement, or longer if required by workers compensation, superannuation, or workplace safety legislation
Safety and incident records Minimum 7 years, or longer as required under WHS legislation applicable to the relevant sector (mining, defence, commercial)
Website enquiry and contact data 24 months from the date of the last interaction, unless the enquiry leads to an ongoing client relationship
Financial records 7 years in accordance with the Income Tax Assessment Act 1997 (Cth) and Corporations Act 2001 (Cth)
10.3 When personal information is no longer required, Cameron Facilities will take reasonable steps to destroy or de-identify it securely. Hard copy documents are shredded and electronic records are permanently deleted from all systems including backups.
11. YOUR PRIVACY RIGHTS
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information held by Cameron Facilities:
11.1 Right of Access — You have the right to request access to the personal information Cameron Facilities holds about you. We will respond to access requests within 30 days. We may charge a reasonable fee to cover the cost of providing access where the request is complex or extensive. We will not charge a fee for simply making the request.
11.2 Right to Correction — If you believe that personal information we hold about you is inaccurate, incomplete, out of date, irrelevant, or misleading, you have the right to request that we correct it. We will take reasonable steps to correct the information promptly and at no cost to you.
11.3 Right to Complain — If you believe Cameron Facilities has breached your privacy rights or the Australian Privacy Principles, you have the right to make a complaint. Our complaint process is set out in clause 14.
11.4 Opt-Out of Marketing — If you no longer wish to receive marketing communications from Cameron Facilities, you may opt out at any time by contacting us using the details in clause 15 or by using the unsubscribe link in any marketing email. We will action opt-out requests promptly and within 5 business days.
11.5 To exercise any of the above rights, please contact our Privacy Officer using the contact details provided in clause 15. We may need to verify your identity before processing your request.
12. CHILDREN’S PRIVACY
12.1 Cameron Facilities does not knowingly collect personal information from children under the age of 18 through our Website or in the course of our business operations.
12.2 Our Website and services are directed at business clients, adult property owners, and adult professionals within the facilities management and property industry. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our records.
12.3 If you are a parent or guardian and believe that your child has provided personal information to Cameron Facilities, please contact us immediately using the details in clause 15.
13. LINKS TO THIRD-PARTY WEBSITES
13.1 The Cameron Facilities Website may contain links to external websites operated by third parties, including industry associations, government portals, and business partners. These links are provided for your convenience only.
13.2 Cameron Facilities does not control and is not responsible for the content, privacy practices, or security of any third-party websites. We encourage you to review the privacy policy of any third-party website before providing your personal information.
13.3 The inclusion of a link to a third-party website does not constitute an endorsement, recommendation, or approval of that website or its content by Cameron Facilities.
14. PRIVACY COMPLAINTS
14.1 If you have a complaint about the way Cameron Facilities has handled your personal information, or if you believe we have breached the Australian Privacy Principles, please contact our Privacy Officer in the first instance using the details in clause 15.
14.2 Your complaint should be made in writing and include your name, contact details, a clear description of the privacy concern, and any supporting documentation. Cameron Facilities will acknowledge receipt of your complaint within 5 business days.
14.3 We will investigate your complaint and respond with our findings and proposed resolution within 30 days. If your complaint is complex and requires additional time, we will notify you of the expected timeframe.
14.4 If you are not satisfied with our response to your complaint, or if you have not received a response within 30 days, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website oaic.gov.au
Phone 1300 363 992
Post GPO Box 5218, Sydney NSW 2001
14.5 For complaints relating to health information or personal information collected in the context of healthcare services, you may also contact the relevant State or Territory health complaints body.
15. CONTACT OUR PRIVACY OFFICER
All privacy-related enquiries, access requests, correction requests, opt-out requests, and complaints should be directed to:
| Privacy Officer — Cameron Facilities Pty Ltd
ABN: 17 639 270 947 | ACN: 639 270 947 396 Walcott Street, Mount Lawley, WA 6050, Australia Phone: +61 8 6154 0910 Email: privacy@cameronfacilities.com.au Website: cameronfacilities.com.au/privacy-policy |
We aim to respond to all privacy enquiries within 5 business days. Where a request requires investigation or involves third parties, we will keep you informed of progress throughout the process.
16. UPDATES TO THIS PRIVACY POLICY
16.1 Cameron Facilities reviews and updates this Privacy Policy periodically to reflect changes in our business practices, services, legal obligations, or regulatory guidance. The current version of this policy will always be available at cameronfacilities.com.au/privacy-policy.
16.2 Where we make material changes to this Privacy Policy, we will notify clients and registered contacts by email and update the “Last Reviewed” date at the top of this document. The updated policy takes effect from the date of publication on our Website unless otherwise stated.
16.3 We encourage you to review this policy periodically. Your continued engagement with Cameron Facilities following any update to this policy constitutes your acceptance of the updated terms.