Terms and Conditions

1. INTRODUCTION & ACCEPTANCE OF TERMS

These Website Terms and Conditions (“Terms”) govern your access to and use of the Cameron Facilities website located at cameronfacilities.com.au (the “Website”) and any services, information, or content accessible through it.

These Terms also constitute the general service agreement between Cameron Facilities Pty Ltd (ABN: 17 639 270 947) (“Cameron Facilities”, “we”, “us”, “our”) and any person or entity who engages us for services (“Client”, “you”, “your”).

By accessing our Website, submitting an enquiry, accepting a Proposal, signing a Service Agreement, or permitting works to commence, you agree to be bound by these Terms in full. If you do not agree, please do not use our Website or engage our services.

In the event of any conflict between these Terms and a separately executed Service Agreement, the Service Agreement shall prevail to the extent of the inconsistency.

2. DEFINITIONS

In these Terms, the following definitions apply:

“Agreement”  means these Terms together with any applicable Proposal, Service Agreement, Work Order, or Schedule executed between the parties.

“Cameron Facilities”  means Cameron Facilities Pty Ltd (ABN: 17 639 270 947) of 396 Walcott Street, Mount Lawley WA 6050, Australia.

“Client”  means the person, company, or entity that engages Cameron Facilities for the provision of Services.

“Confidential Information”  means all non-public, commercially sensitive, or proprietary information disclosed by either party in connection with this Agreement, including client lists, pricing structures, operational procedures, contract terms, business strategies, and financial data.

“Fee”  means the amount payable by the Client to Cameron Facilities for the provision of Services, as set out in the relevant Proposal, Work Order, or Service Agreement.

“Force Majeure Event”  means any event beyond a party’s reasonable control, including natural disasters, pandemics, government actions or restrictions, war, terrorism, civil unrest, industrial action, infrastructure failure, or supply chain disruption.

“GST”  means Goods and Services Tax as imposed under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

“Intellectual Property”  means all intellectual and industrial property rights including copyright, trademarks, patents, registered and unregistered designs, trade secrets, know-how, and all other proprietary rights whether existing under statute, at common law, or in equity.

“Personnel”  means all employees, contractors, subcontractors, consultants, and agents engaged by Cameron Facilities in the provision of Services.

“Services”  means any integrated facilities management service provided or to be provided by Cameron Facilities, including but not limited to commercial cleaning, building management, concierge services, property maintenance, mining and remote camp village management, defence facility services, and any related advisory or operational services.

“Site”  means the property, premises, or location at which Services are to be performed.

“Variation”  means any change, addition, or reduction to the agreed scope of Services requested by either party after acceptance of a Proposal.

“Website”  means the Cameron Facilities website at cameronfacilities.com.au and any associated web pages, portals, or digital platforms.

“Work Order”  means a written authorisation issued by Cameron Facilities or the Client directing specific works to be carried out at a Site.

“Proposal”  means any written quotation, proposal, scope of works, or service schedule issued by Cameron Facilities to the Client.

3. SERVICES & SCOPE OF WORKS

3.1  Cameron Facilities provides a comprehensive suite of integrated facilities management services to clients across commercial, residential strata, mining and resources, government, and defence sectors throughout Western Australia and nationally.

3.2  All Services are described in the relevant Proposal or Service Agreement. Cameron Facilities will perform the Services with reasonable skill, care, and diligence by appropriately qualified Personnel.

3.3  Proposals are valid for 30 days from the date of issue unless otherwise stated. Cameron Facilities reserves the right to withdraw or revise a Proposal if it is not accepted within this period.

3.4  Proposals are prepared based on information provided by the Client and site conditions at the time of assessment. If additional scope, hazards, or unforeseen conditions are identified after commencement, Cameron Facilities will notify the Client promptly and provide a revised estimate before proceeding.

3.5  Any Variation to the agreed scope must be authorised in writing by both parties via a Variation Order before additional works commence. Verbal instructions to expand scope will not be binding on Cameron Facilities unless confirmed in writing.

3.6  Cameron Facilities reserves the right to engage suitably qualified and insured subcontractors to perform any part of the Services. All subcontractors engaged by Cameron Facilities are required to hold appropriate licences, insurances, and compliance documentation.

3.7  Cameron Facilities does not guarantee specific outcomes where results depend on factors outside our reasonable control, including pre-existing building conditions, structural defects, weather, or the acts or omissions of third parties.

4. FEES, INVOICING & PAYMENT

4.1  The Client agrees to pay Cameron Facilities the Fees as set out in the applicable Proposal, Service Agreement, or Work Order. All Fees are exclusive of GST unless otherwise stated.

4.2  GST will be applied to all taxable supplies at the prevailing rate. Cameron Facilities will issue compliant tax invoices in accordance with the GST Act.

4.3  Invoices will be issued in accordance with the agreed invoicing schedule. Unless otherwise stated in the applicable Service Agreement, invoices are payable within 14 days of the invoice date.

4.4  For new Clients or project-based engagements, Cameron Facilities may require a deposit of up to 30% of the estimated total Fee prior to commencement. The deposit is non-refundable if the Client cancels after works have commenced and costs have been incurred.

4.5  Overdue invoices will accrue interest at the rate of 10% per annum, calculated daily from the due date until the date of payment in full, without the need for further notice.

4.6  Cameron Facilities reserves the right to suspend Services, without liability to the Client, where invoices remain unpaid for more than 14 days after the due date and following written notice to the Client. Cameron Facilities is not responsible for any loss or damage caused by suspension of Services in these circumstances.

4.7  Cameron Facilities reserves the right to engage a third-party debt recovery agency or commence legal proceedings to recover outstanding amounts. All reasonable recovery costs, including legal fees on a solicitor-client basis, shall be recoverable from the Client.

4.8  All payments are to be made in Australian Dollars (AUD) to the Cameron Facilities bank account details as notified from time to time. It is the Client’s responsibility to update payment details upon receipt of any bank account change notification from Cameron Facilities.

4.9  Cameron Facilities will not accept responsibility for payments made to incorrect accounts where the Client has failed to update payment details following written notification of a change.

4.10  Refunds are not issued unless required under the Australian Consumer Law or as separately agreed in writing by Cameron Facilities.

5. CLIENT OBLIGATIONS & RESPONSIBILITIES

5.1  The Client must provide Cameron Facilities with safe, lawful, and unobstructed access to the Site during agreed service hours. The Client is responsible for ensuring all access arrangements, security codes, keys, access passes, and site inductions are made available to Cameron Facilities in a timely manner.

5.2  The Client must disclose all known hazards, risks, asbestos registers, chemical registers, and relevant site-specific safety information to Cameron Facilities prior to the commencement of Services. Failure to disclose such information that results in injury, loss, or damage will be the sole liability of the Client.

5.3  The Client is responsible for ensuring the Site complies with all applicable work health and safety legislation and that any known defects, hazardous conditions, or risks are remedied before Cameron Facilities Personnel attend.

5.4  The Client must not directly supervise, direct, or control Cameron Facilities Personnel in the execution of the Services. All service-related instructions and feedback must be directed to Cameron Facilities management, not to individual Personnel.

5.5  The Client must ensure that building occupants, tenants, visitors, pets, and minors are kept away from active work areas during the performance of Services. Cameron Facilities accepts no liability for injury or damage caused by interference from persons not under our control.

5.6  Where the Client requires specific security clearances, site inductions, working with children checks, or site-specific compliance documentation for Cameron Facilities Personnel, the Client is responsible for facilitating these requirements at no cost to Cameron Facilities unless otherwise agreed in writing.

5.7  The Client must not, during the term of this Agreement or for a period of 24 months following cessation of Services, directly or indirectly solicit, engage, attempt to employ, or enter into a commercial arrangement with any Cameron Facilities Personnel, subcontractor, or supplier introduced through the provision of Services, without the prior written consent of Cameron Facilities. A breach of this clause will entitle Cameron Facilities to claim damages equivalent to 20% of the annual contract value of the relevant Personnel or subcontractor.

5.8  The Client acknowledges that Cameron Facilities has invested significantly in developing its service delivery systems, supplier relationships, and Personnel. Any interference with these relationships constitutes a material breach of this Agreement.

6. WORK HEALTH & SAFETY

6.1  Cameron Facilities is committed to the highest standards of work health and safety in compliance with the Work Health and Safety Act 2020 (WA), Work Health and Safety Act 2011 (Cth), all applicable codes of practice, and relevant Australian Standards.

6.2  All Cameron Facilities Personnel are required to complete site-specific safety inductions, comply with Safe Work Method Statements (SWMS), and adhere to all applicable OHS policies before and during the performance of Services.

6.3  Cameron Facilities reserves the right to immediately suspend Services without liability if Cameron Facilities determines that a Site is unsafe or that continuing work would expose Personnel to unacceptable risk. Cameron Facilities will notify the Client immediately, and Services will resume only once the identified hazard has been remedied to Cameron Facilities’ satisfaction.

6.4  As the person in control of the workplace, the Client is responsible for maintaining a safe working environment and complying with all duties imposed on a person conducting a business or undertaking (PCBU) under the WHS Act 2020 (WA).

6.5  All incidents, near-misses, injuries, or hazards identified by Cameron Facilities Personnel during the provision of Services must be reported to Cameron Facilities management immediately. Cameron Facilities will manage all statutory incident reporting obligations.

6.6  For remote, mining camp, defence site, and high-risk operations, the Client must ensure site-specific emergency response plans, evacuation procedures, first aid arrangements, and communications infrastructure are in place and communicated to Cameron Facilities prior to commencement.

7. PERSONNEL STANDARDS & PROFESSIONAL CONDUCT

7.1  Cameron Facilities Personnel are required to maintain a high standard of professional presentation, personal hygiene, and conduct at all times when attending Client sites. This includes wearing appropriate uniform or trade attire, exercising punctuality, communicating courteously, and treating all building occupants, tenants, and stakeholders with respect and professionalism.

7.2  Cameron Facilities maintains a strict zero-tolerance policy for the following conduct on Client sites:

(a)  Being under the influence of alcohol or illicit substances

(b)  Aggressive, offensive, threatening, or abusive behaviour toward any person

(c)  Any form of discrimination, sexual harassment, bullying, or intimidation

(d)  Dishonesty, theft, or misuse of Client property

(e)  Any conduct that breaches the Client’s site policies or applicable legislation

7.3  If the Client has reasonable concerns regarding the conduct, presentation, or performance of any Cameron Facilities Personnel, the Client should notify Cameron Facilities management in writing promptly. Cameron Facilities will investigate and take appropriate action, which may include removal or replacement of the relevant Personnel.

7.4  Cameron Facilities reserves the right to remove Personnel from a Client site and arrange a suitable replacement without prior notice where Cameron Facilities determines this is necessary to maintain service standards or protect the safety and reputation of all parties.

8. INSURANCE

8.1  Cameron Facilities maintains the following minimum insurance coverage for the duration of all Service Agreements:

(a)  Public Liability Insurance — $20,000,000 per occurrence

(b)  Professional Indemnity Insurance — $2,000,000 per claim

(c)  Workers Compensation Insurance — as required by applicable legislation across all operating jurisdictions

(d)  Product Liability — included within Public Liability coverage

8.2  Certificates of currency for Cameron Facilities’ insurance policies will be provided to the Client upon reasonable written request.

8.3  The Client is responsible for maintaining appropriate insurance for the Site, its contents, and all third-party liabilities arising from the Client’s own operations and activities.

8.4  Cameron Facilities is not liable for loss of or damage to Client property, equipment, or third-party property caused by pre-existing conditions, events beyond our reasonable control, or the Client’s own acts or omissions.

9. CONFIDENTIALITY

9.1  Both parties agree to hold strictly confidential all Confidential Information received from the other party in connection with this Agreement and not to disclose, copy, or use such information for any purpose other than the performance of the Services, without prior written consent.

9.2  Cameron Facilities will ensure that all Personnel with access to Client Confidential Information are bound by equivalent confidentiality obligations as a condition of their engagement.

9.3  This obligation does not apply to information that: (a) is or becomes publicly available other than through breach of this clause; (b) was known to the receiving party prior to disclosure; or (c) is required to be disclosed by law, court order, or regulatory authority, provided the disclosing party gives prompt written notice where legally permissible.

9.4  This confidentiality obligation survives termination or expiry of this Agreement for a period of 5 years.

10. INTELLECTUAL PROPERTY

10.1  All Intellectual Property owned by Cameron Facilities prior to or independently of this Agreement — including methodologies, systems, software, templates, operational procedures, reports, branding, and training materials — remains the exclusive property of Cameron Facilities at all times.

10.2  Any service reports, inspection records, audit findings, maintenance logs, or other documents produced by Cameron Facilities specifically for the Client in connection with the Services are provided for the Client’s internal use only and may not be reproduced, published, or shared with third parties without prior written consent from Cameron Facilities.

10.3  The Client grants Cameron Facilities a limited, non-exclusive, royalty-free licence to access the Client’s premises, systems, and data solely as necessary for the delivery of the Services.

10.4  Nothing in this Agreement transfers ownership of any Intellectual Property from one party to the other.

11. WARRANTIES & LIMITATION OF LIABILITY

11.1  Cameron Facilities warrants that all Services will be performed with reasonable care and skill by suitably qualified Personnel, in accordance with all applicable laws, regulations, and relevant industry standards.

11.2  Cameron Facilities provides a workmanship warranty of 90 days from the date of service completion, subject to fair use and proper maintenance by the Client. This warranty does not apply to:

(a)  Defects caused by misuse, neglect, third-party interference, or external impact after completion

(b)  Client-supplied materials, products, or equipment

(c)  Pre-existing defects, deterioration, or conditions present at the Site before Services commenced

(d)  Works performed outside the agreed scope without a written Variation authorisation

11.3  The Client must notify Cameron Facilities in writing of any claimed defect or complaint within 7 days of the date the defect was or should reasonably have been discovered. Where a genuine defect in workmanship is confirmed, Cameron Facilities will remedy it at no additional cost. Claims lodged outside this period may be assessed as a new scope of work.

11.4  Nothing in these Terms excludes, restricts, or modifies any right, remedy, guarantee, or warranty imposed or implied by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded or limited.

11.5  Subject to clause 11.4, Cameron Facilities’ total aggregate liability to the Client under or in connection with this Agreement — whether arising in contract, tort (including negligence), statute, or otherwise — is limited to the total Fees paid by the Client to Cameron Facilities in the 3 months immediately preceding the event giving rise to the claim.

11.6  To the maximum extent permitted by law, Cameron Facilities will not be liable for any indirect, consequential, incidental, special, or punitive loss or damage, including but not limited to loss of revenue, loss of profit, loss of data, loss of goodwill, or loss of business opportunity, howsoever caused.

12. TERMINATION

12.1  Either party may terminate this Agreement by providing 30 days’ written notice to the other party, unless a different notice period is specified in the applicable Service Agreement.

12.2  Cameron Facilities may terminate this Agreement immediately and without notice in the following circumstances:

(a)  The Client fails to pay any amount owing within 14 days of a written demand

(b)  The Client commits a material breach of this Agreement and fails to remedy the breach within 14 days of written notice from Cameron Facilities

(c)  The Client becomes insolvent, enters voluntary administration, receivership, or liquidation

(d)  The Client engages in conduct that poses a risk to the safety or wellbeing of Cameron Facilities Personnel or brings Cameron Facilities into disrepute

12.3  Upon termination for any reason, the Client must pay all outstanding Fees for Services performed up to and including the date of termination, plus any reasonable costs incurred by Cameron Facilities as a direct result of the termination.

12.4  Termination does not affect any rights, obligations, or liabilities that have accrued prior to the date of termination.

12.5  The following provisions survive termination of this Agreement: Confidentiality (clause 9), Intellectual Property (clause 10), Non-Solicitation (clause 5.7), Governing Law (clause 16), and Dispute Resolution (clause 15).

13. COMPLIANCE, ETHICS & MODERN SLAVERY

13.1  Cameron Facilities is committed to conducting all business activities with integrity and in full compliance with applicable Australian laws and regulations, including anti-bribery, anti-corruption, and equal opportunity legislation.

13.2  Cameron Facilities maintains a zero-tolerance policy toward modern slavery, forced labour, human trafficking, child labour, and worker exploitation in any form, across our operations and supply chain, in accordance with the Modern Slavery Act 2018 (Cth).

13.3  The Client warrants that it operates lawfully and has not engaged, and will not engage, in any conduct constituting modern slavery, bribery, corruption, or unlawful discrimination in connection with its engagement of Cameron Facilities.

13.4  Cameron Facilities is committed to the principles of reconciliation with Aboriginal and Torres Strait Islander peoples and actively supports the development of Aboriginal Joint Venture partnerships and First Nations employment pathways in the delivery of its Services.

14. FORCE MAJEURE

14.1  Neither party will be liable for any delay or failure to perform its obligations under this Agreement to the extent caused by a Force Majeure Event, provided the affected party gives prompt written notice to the other party describing the event and its expected duration, and takes all reasonable steps to mitigate the impact.

14.2  The affected party’s obligations will be suspended for the duration of the Force Majeure Event to the extent affected. The Fees payable will be adjusted proportionally to reflect Services actually performed during the period.

14.3  If a Force Majeure Event continues for more than 30 consecutive days, either party may terminate this Agreement by giving 14 days’ written notice, without further liability, except for payment of Fees for Services already performed.

15. DISPUTE RESOLUTION

15.1  If a dispute arises in connection with this Agreement, the parties agree to first attempt to resolve the dispute through good faith negotiation within 14 days of a written notice of dispute being issued by one party to the other.

15.2  If the dispute is not resolved by direct negotiation within 14 days (or such extended period as the parties agree in writing), the parties agree to refer the dispute to mediation administered by the Australian Disputes Centre (ADC) or a mutually agreed mediator, before commencing any legal proceedings.

15.3  The cost of mediation shall be borne equally by the parties unless otherwise agreed or ordered by the mediator.

15.4  Nothing in this clause prevents either party from seeking urgent injunctive or declaratory relief from a court of competent jurisdiction where necessary to protect their legitimate commercial interests.

16. GOVERNING LAW & JURISDICTION

16.1  These Terms are governed by the laws of the State of Western Australia and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the Courts of Western Australia.

16.2  If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.

17. USE OF THE CAMERON FACILITIES WEBSITE

17.1  The Cameron Facilities Website is provided for general information purposes only. While every effort is made to ensure accuracy, Cameron Facilities makes no warranty as to the completeness, accuracy, or currency of the content on the Website.

17.2  Cameron Facilities reserves the right to modify, update, suspend, or discontinue any part of the Website at any time without notice.

17.3  You must not use the Website in any way that is unlawful, harmful, fraudulent, or that infringes the rights of any third party. Unauthorised use of the Website may give rise to civil and/or criminal liability.

17.4  The Website may contain links to third-party websites. Cameron Facilities does not endorse, control, or accept responsibility for the content, privacy practices, or accuracy of any linked third-party websites.

17.5  All content on the Website — including text, graphics, logos, images, and digital materials — is the property of Cameron Facilities or its licensed content providers and is protected by Australian and international copyright law. No content may be reproduced, distributed, or used without prior written consent from Cameron Facilities.

18. PRIVACY

18.1  Cameron Facilities collects, uses, holds, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our full Privacy Policy is available at cameronfacilities.com.au.

18.2  Personal information collected through the Website or in connection with the Services will only be used for the purpose for which it was collected, or as otherwise required or permitted by law.

18.3  Cameron Facilities will not sell, rent, or disclose personal information to third parties for marketing purposes without consent. Information may be shared with Cameron Facilities Personnel, subcontractors, and relevant regulatory bodies as necessary to deliver the Services.

18.4  You have the right to request access to, correction of, or deletion of your personal information held by Cameron Facilities. Requests should be directed to the contact details in clause 20.

19. GENERAL PROVISIONS

19.1  Entire Agreement: These Terms, together with any applicable Service Agreement, Proposal, or Schedule, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior discussions, representations, and understandings.

19.2  Amendments: Cameron Facilities reserves the right to update these Terms from time to time. The current version will always be available at cameronfacilities.com.au. Continued engagement of Cameron Facilities services following notification of updated Terms constitutes acceptance. Any variation to a specific Service Agreement must be agreed in writing by both parties.

19.3  Waiver: A party’s failure or delay in exercising any right under this Agreement does not constitute a waiver. No waiver is effective unless made in writing and signed by an authorised representative.

19.4  Assignment: The Client may not assign or transfer any rights or obligations under this Agreement without prior written consent from Cameron Facilities. Cameron Facilities may assign its rights to a related entity or business successor without consent.

19.5  Notices: All formal notices must be in writing and delivered by email (with acknowledgement of receipt) or registered post to the addresses specified in the applicable Service Agreement or as notified in writing. Email notices are deemed received on the next business day following transmission.

19.6  Relationship of Parties: Nothing in these Terms creates a relationship of employment, partnership, or agency between the parties. Cameron Facilities is an independent contractor.

20. CONTACT DETAILS

For all enquiries, service requests, complaints, or formal notices in connection with these Terms, please contact Cameron Facilities at: